Thank you
You're in good hands
Whether you've just placed an order or applied for a professional account, everything is safely with us. Here is exactly what happens next.
Order received
Your order is confirmed
Thank you for choosing Shell Diamonds. Your confirmation and order details are on their way to your inbox — and your diamond is already in motion.
-
Confirmation by email
You'll receive an order confirmation with your summary and receipt. Keep it for your records — no account is needed to track your order.
-
Certified & checked
Your diamond is paired with its IGI certificate, laser-inscribed number verified, and passes a final quality check before it leaves the atelier.
-
Insured delivery
Shipped fully insured with DHL, FedEx or UPS, in discreet packaging with a tracking number so you can follow it to your door.
Before it arrives
A note on customs & import duties
Your diamond ships directly from our atelier, so the price you paid excludes local import duties and taxes. These are set by your destination country and paid to the carrier or customs on delivery — never to Shell Diamonds. It's the same reason our prices stay this honest.
See duties by countryTrade & professional
Your professional account is under review
Thank you for applying for a Shell Diamonds trade account. Because our professional pricing is reserved for the trade, every application is reviewed by a person — not an automated form. We'll be in touch shortly.
- Application received. Your details are with our team for manual verification.
- Manual review. We confirm your business before granting access — usually within a couple of working days.
- Trade access by email. Once approved, sign in to see your trade pricing across the whole catalogue.
Anything you need, we're here
Questions about your order, sizing or certification? Our team is one message away. In the meantime, keep exploring the collection or learn what makes a lab-grown diamond.